HX FLIGHT? WHAT NEXT?
| HX FLIGHT? WHAT NEXT? |
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| TRAVELPORT SMARTPOINT BEST PRACTICES. CANCELLED FLIGHTS (HX) Dear Travel partner, Should you receive a HX flight in your PNR it is important to remove it correctly to avoid an ADM from airlines and PNR out of sync situations. For all airlines except EK you should remove HX flights passively using the XK entry. |
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| 1. Make the entry @1XK to passively remove MH2 from the PNR without sending a message to Malaysia Airlines. >@1XK SEGEMENT 1 XK NEXT REPLACES 1 |
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| 2. End the PNR 3. You may now sell any new flights or make any changes to the PNR When a booking file/PNR contains HX segments, it will fall onto Queue 23 for agency review. The vendor will transmit the reason for the HX status in vendor remarks. The treatment of HX segments is essential to avoid receiving an Agency Debit Memo (ADM). The Best Practice, in this case, is to cancel the HX segments by using the above or @ALL entry, which will remove the HX segments on both the agency and the airline side. Failure to do this could result in the HX segments remaining in the airline system, resulting in an ADM. For more information on HX segments, search the MyTravelport knowledge base using the keyword “HX”. For Emirates HX flights the standard cancel entries can be used e.g., X2 for segment 2 or XI to cancel the whole itinerary. There is no need to use passive entries for Emirates. HAPPY SELLING! |
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